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Guide
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Group Trip Payment Policies
Are gratuities included in the trip price?
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Gratuities are not included in the trip price and will be collected one month prior to departure. Tips, typically 18-20%, are distributed evenly among drivers, tour guides, and hotel or villa staff, usually ranging from $150 to $300 per person.
What is the payment policy? Are there payment plans?
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All of our trips can be paid for either in full or through a Shade & Travel pricing plan!
What is a Shade & Travel pricing plan?
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A Shade & Travel pricing plan is a monthly payment plan spilt between 6-8 months. This pricing plan is subject to interest rates that are applied automatically at the time of booking. Please note, the deposit for Shade & Travel pricing plans are non-refundable at any time.
Is there a refund policy in place?
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Traveler-initiated cancellation
122 or more days (four months) before departure: Traveler receives 50% refund, minus the non-refundable deposit.
Between 60 – 100 days (two months - three months) before departure: Traveler receives 15% cash refund OR “Shade Credit” which can be transferred to a different Shade & Travel trip on a later date.
Less than 60 days before departure: Non-Refundable
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Shade & Travel cancellation
If we, at Shade & Travel, cancel the trip for any reason, all travelers will receive a full refund OR opt for “Shade Credit” which can be transferred to a different Shade & Travel trip on a later date.
Do I need travel insurance?
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Yes. Shade & Travel requires all travelers to have travel insurance that covers medical, loss of baggage, flight delays & more. Travelers are required to send us proof of travel insurance 4 weeks prior to the trip’s departure date.